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Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Several types of goods are exempt from being returned:
Perishable goods such as food, flowers, newspapers, or magazines
Intimate or sanitary products
Hazardous materials
Flammable liquids or gases
Additional non-returnable items include:
Gift cards
Downloadable software products
Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in the following cases:
Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Once your return is received and inspected, we will notify you via email. We will also inform you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
If you have not received a refund yet:
Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank; there is often a processing delay before a refund is posted.
If you’ve done all of the above and still have not received your refund, please contact us at [email protected].
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at [email protected] and send your item to:
Voco TV
1200 Queen Street
Toronto, ON M5H 2N2
Canada
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or was sent to the gift giver for later delivery, we will send a refund to the gift giver.
To return your product, please mail it to:
Voco TV
1200 Queen Street
Toronto, ON M5H 2N2
Canada
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If you have any questions about refunds or returns, contact us at:
Email: [email protected]
WhatsApp: +1 229-809-0428